USAA closed 51% of home claims unpaid the year its CEO made $14 million (expressnews.com)
USAA closed just over half its 2025 home insurance claims without paying a cent, per compiled industry data — a rate that sits above the 48% average among the 14 largest US home insurers. USAA disputes the framing: it says under 6% of claims were true denials once reopened and consolidated cases are stripped out.
One 20-year USAA customer described two 2025 claims that took months and a lawsuit threat to get paid. Another member, with two claims the same year, said USAA settled both without a single hassle.
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