A lender was fined $60m for a hotline built to stall your refund (theguardian.com)
The Consumer Financial Protection Bureau's case started with insurance products bundled into car loans that buyers never asked for. The refund fight was what came after.
On Hacker News, readers pushed back on the idea that shopper rage is an overreaction. Companies build complaint mazes on purpose, one argued: the only way to get a straight answer is to make enough noise that ignoring you costs more than helping you.
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