An observability vendor warns AI incident response will leave SREs unable to fix novel outages (newsletter.signoz.io)
The essay borrows a 1983 paper, Lisanne Bainbridge's "Ironies of Automation": the more a system runs itself, the less practice operators get, yet they are needed exactly when it fails. Its proposed fix is staged human-only drills, as the FAA mandates manual flying.
Engineers in the thread split between "Claude finds root cause in minutes" and "nobody will pay for the drills".
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