An essay on the human moat AI can't copy reads like AI wrote it (ghostinthedata.info)
The essay's case study: a restaurant owner moved bookings online, then redeployed his freed-up reservation staff as 'mini-concierges' who researched arriving guests. Technology took the transaction; humans took the relationship.
Half the thread wasn't buying the premise. One recurring line: I don't want a 'connection' with a business, I want transactional interactions that actually work. And the DoorDash refund bot, several noted, already does that better than the phone menu it replaced.
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